Delivery and returns

Delivery and returns:


Delivery in Poland is always free. If you want to replace the goods, the cost of delivery is covered by the customer.

The cost of delivery outside Poland:

  1. Within the EU – Poczta Polska (Polish Post) PLN 40, courier PLN 60
  2. Outside the EU – Poczta Polska (Polish Post) PLN 60, courier PLN 170

2. Refund

Users have the right to withdraw from this Agreement within 14 days, without giving any reason. Please complete and email the return form or attach it to the package.

The form of withdrawal from the agreement

Effects of withdrawal

In the event of withdrawal from this agreement, we shall return all payments received from you, including the goods delivery costs (with the exception of additional costs resulting from delivery other than the least expensive delivery method offered by us), immediately and in any event no later than 14 days from the date on which we have been informed about your decision to exercise the right of withdrawal. We will reimburse the payment using the same payment methods used by you in the original transaction, unless you have expressly agreed upon otherwise.

We will appreciate it very much if you handle the delivered goods with care in order to avoid making them dirty or damaging them and if you send them, please, to the extent possible, without signs of use and in their original packaging.

Shipping details (you can also find them in the attached form):

MINOU Cashmere Natalia Rochacka
ul. Sobieskiego 10/73 02-957 Warsaw
Phone: +48 690 120 096

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