Delivery and returns

1. Delivery

Delivery in Poland is always free. If you want to replace the goods, the cost of delivery is covered by the customer.

The cost of delivery outside Poland:

CountryPoland PostCourier
Bulgaria, Croatia, Slovenia75105
Austria, Denmark, Estonia, Netherlands, Lithuania, Luxembourg, Hungary, Latvia7570
Switzerland75280
Finland, Ireland, Romania, Sweden, United Kingdom85120
Belgium, France, Spain, Italy8575
Greece, Portugal85150
Cyprus, Iceland, Norway85260
Czech Republic, Slovakia4045
Germany8045
Canada, United States105220
Indonesia120250
Australia, New Zealand145570

2. Refund

You have the right to withdraw from the sales contract without giving any reason within 14 days from the date of delivery of the goods.

If you wish to make a return, please fill out and email the return form or include it in the package with the returned goods. You can send the parcel by any courier that suits you best. The parcel should be sent to the address:

MINOU Cashmere
ul. Poznańska 3/13
00-680 Warsaw
Email: sklep@minou.pl
Phone: +48 690 120 096

Attachment No. 1 – RETURN AND COMPLAINT FORM

Effects of withdrawal

In the event of withdrawal from the sales contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from the sales contract.

We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise.

We ask you to handle the delivered items carefully to avoid contamination or damage and to send them back as far as possible without signs of use and in their original packaging, for which we will be very grateful to you.

3. Complaints

In the case of non-compliance of the goods with the contract of sale (such as receipt of damaged or defective goods), you have the right to file a complaint requesting replacement or repair of the goods. In addition, in certain situations, you can make a statement to reduce the price of the goods or withdraw from the contract.

Complaints with a description of the defects of the goods, please submit an e-mail to: sklep@minou.pl.

After considering the complaint, we will repair or replace the goods or refund you the price of the goods in whole or in part.

If the goods are replaced or repaired, we will collect the goods covered by the complaint from you.

If you make a statement to reduce the price of the goods or withdraw from the contract, please return the goods to the following address:

MINOU Cashmere
ul. Poznańska 3/13
00-680 Warsaw
Email: sklep@minou.pl
Phone: +48 690 120 096

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